1
Who can request account deletion?
Any employee who holds an account in the CBM Shipping app may request deletion of their account and associated personal data at any time.
CBM Shipping is an internal app reserved for employees of CBM Shipping; accounts are issued by the company's administration and there is no self-registration, so deletion requests are handled through the channels below.
2
How to submit a deletion request
Send an email to
info@cbmforlogistic.com
with the subject "Account Deletion Request", or reach us by phone or WhatsApp at +967 781 555 703.
Please include the following in your request:
- Your app username.
- Your name and the branch you work in.
- The reason for the request (optional).
We will verify your identity, process the request within 30 days at most, and confirm completion through the channel you contacted us from.
Company employees may also submit the request directly to the company's IT department.
3
Data that will be deleted
Once the request is accepted:
- The sign-in account is permanently disabled and its credentials are deleted.
- Your profile data in the system (name, username, and contact details if any) is deleted.
- All active session tokens are revoked immediately, so sign-in is no longer possible from any device.
- Push notification tokens associated with your devices are deleted, so notifications stop.
💡 Data kept on your device (the session token and settings) is wiped when you sign out, and removed entirely when the app is uninstalled. Your password and biometric data were never stored in the app in the first place.
4
Data that may be retained after deletion
Work records created while performing your job duties — such as shipment, receiving and delivery records and accounting entries — are business records belonging to the company, not personal data of your account, so they remain in the company's system after the account is deleted:
- Shipment, delivery and financial transaction records, to meet accounting and tax requirements.
- Security audit logs, to protect the system and resolve disputes.
- Anything whose retention is required by law or an official order.
Such records are retained under company policy and applicable regulations, with restricted access, and are never used for marketing. After the statutory retention periods end, they are permanently deleted.
5
If you only want to stop using the app
If you simply wish to stop using the app without deleting your account, just sign out and uninstall the app — this revokes the session token on the server and wipes all local data from your device.
For more details on how we handle data, see the Privacy Policy.